Introduction Understanding Password Reset Methods
This article provides a comprehensive guide on how to add, update, or delete your security information, which is essential for password reset and two-factor verification for your work or school account. Following these steps allows you to regain access to your account if you forget your password or need to increase security.
Before you begin, ensure that the options shown on your screen match the instructions provided. If you encounter discrepancies, it's possible your administrator has not yet enabled the latest features. If you don’t see the email option, your organization may not allow it for password reset; contact your help desk or use a different method.
Methods Security Info : Uses and Availability
Your security information methods serve two purposes: two-factor verification and password reset. Not all methods can be used for both. Here’s a breakdown:
The following table summarizes the methods available and their uses:
Method Used for
Authenticator app: Two-factor verification and password reset authentication.
Text messages: Two-factor verification and password reset authentication.
Phone calls: Two-factor verification and password reset authentication.
Security key: Two-factor verification and password reset authentication.
Email account: Password reset authentication only. You'll need to choose a different method for two-factor verification.
Security questions: Password reset authentication only. You'll need to choose a different method for two-factor verification.
Setting Up Email Setting Up Your Email Address for Password Reset
You can use your email address as a password reset method depending on your organization's settings. It's recommended to use an email address that doesn't require your network password to access. If the email option isn't available, your organization may not allow this method. Contact your administrator for help.
To set up your email address:
1. Sign in to your work or school account and navigate to your My Account page.
2. Select 'Security info' from the left navigation pane or the Security info block.
3. Click 'Add method' from the Security info page.
4. From the drop-down list, select 'Email' and click 'Add'.
5. Enter your email address (make sure it's not your work/school email) and select 'Next'.
6. Enter the code sent to your email address and select 'Next'. Your security info is updated, and you can use your email address for password reset.
“Your security info is the key to unlocking your account when you need it most.
Microsoft Security Team
Interactive Features
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Troubleshooting Guide
Explore common problems and solutions for setting up your security information.
Video Tutorial
Watch a step-by-step video on setting up your email and other methods.
Deleting Email Deleting Your Email Address
If you no longer want to use your email address as a security info method, you can remove it.
Important: Once deleted, this action is irreversible. You will have to add the method again.
To delete your email address:
1. On the Security info page, click the 'Delete' link next to the Email option.
2. Confirm by selecting 'Yes' in the confirmation box. Your email will be removed.
Next Steps What to Do Next
If you have lost or forgotten your password, use the Password reset portal or follow the steps in the 'Reset your work or school password' article.
For troubleshooting sign-in issues, consult the 'Can't sign in to your Microsoft account' article.