Navigating Outlook.com Issues: What You Need to Know
Experiencing problems with Outlook.com? You're not alone. This comprehensive guide provides up-to-date information on common issues affecting email, attachments, and account access. We'll cover the latest fixes, workarounds, and status updates to help you get back on track.
This resource is specifically tailored for Outlook.com users. For Outlook for Windows issues, please consult the separate support documentation. You can also check the Microsoft Service Health portal for the status of Microsoft Office Online Services.
Email Storage Error (0/0GB) - Status: FIXED
Some users reported an email storage error where the storage displayed as 0/0GB, preventing them from sending or receiving emails. This issue has been resolved.
Status: FIXED. The root cause was traced to a bug in build 8962, which was partially reverted. Further mitigation efforts are ongoing to ensure stability.
Account 3rd Party Email Address as Microsoft Username - Status: BY DESIGN
Users with a 3rd party email address as their Microsoft Account username may encounter difficulties accessing Outlook.com. They will be prompted to add a first-party Microsoft alias (e.g., @outlook.com, @hotmail.com).
Status: BY DESIGN. Outlook.com and Outlook apps require a first-party alias to function. This is the expected behavior. Follow the prompts to add an alias to your account.
Mobile Unable to Delete Devices - Status: FIXED
Some users experienced an issue deleting mobile devices from the Settings > Account > Mobile devices pane, where changes reverted after refreshing the settings.
Status: FIXED. The Outlook Team has resolved this issue. The fix has been rolled out.
Sending Email Errors and HTTP 404 - Status: FIXED
Users may experience errors like 'There was a problem sending emails. Try again later.' or 'HTTP Error 404.'
Status: FIXED. The issue was caused by an incomplete software rollout. Availability has been restored.
Non-Delivery Reports and Junk Email Filters - Status: FIXED
Users received Non-Delivery Reports (NDRs) with errors related to junk email filters, such as 'Your message seems to have triggered our junk email filters.'
Status: FIXED. The issue was due to an incorrect campaign data file. The correct data file has been restored, and the outbound email flow is back to normal.
Storage Blank Settings Page After Clicking Quota Link - Status: FIXED
Users clicking the Manage Microsoft Storage quota link at the bottom of Outlook.com were redirected to a blank Settings page.
Status: FIXED. The issue has been resolved. Users can now manage their storage quota.
Group Unable to Access s, Calendars, and Folders - Status: FIXED
Users were unable to access groups, group calendars, and group folders, experiencing errors like 'You can't access this right now' or 'Response=Undefined'.
Status: FIXED. A fix is rolling out, and exceptions are decreasing. Ensure you have the latest OWA builds.
“We are committed to providing you with the most up-to-date information and solutions to ensure a smooth Outlook.com experience.
The Outlook.com Team
Stay Informed and Get Help
Additional Resources for Troubleshooting and Support
Check Service Health
View the status of Microsoft Office Online Services at the Service Health portal.
Contact Support
Find additional help and support through Microsoft's official channels.
Frequently Asked Questions
Browse a comprehensive FAQ section for answers to common Outlook.com questions.
Gmail Unable to Send Email to Accounts from Certain Domains - Status: FIXED
Some Outlook.com country domains were unable to send email to Gmail accounts, receiving messages detected as spam.
Status: FIXED. This issue has been resolved for Outlook.com country domains. If you used the workaround, you can now switch from your Outlook.com alias back to your country's domain.
Attachments Unable to Send Emails with - Status: WORKAROUND
Some users may not be able to send emails with attachments from their Outlook.com mailbox.
Status: WORKAROUND. Send the file as a OneDrive link as a temporary solution.
Workaround: Reply, Forward or create a new email message or calendar event. Select Attach. If the file is already in your OneDrive, choose OneDrive. If the file is not in OneDrive, choose Upload and share. Pick the item(s) to attach and select Share link. You can also use Copy link of an Office or OneDrive file or paste it into your email.
Safari Browser Issues - WORKAROUND
Some Safari users are unable to add email addresses in the 'To' field or cannot point the cursor in the 'To' field.
Status: WORKAROUND. Update your Safari browser to version 16 or newer.
Contacts Duplicate from Teams Mobile App - Status: FIXED/WORKAROUND
Duplicate contacts may appear due to the Teams mobile app syncing your device contacts.
Status: FIXED/WORKAROUND. Microsoft has released a fix to automatically clean up your contact list. A Windows Hotfix file to remove the contacts folder synced by the Teams app is available for download, as well as a workaround for Teams mobile users.
Download ContactsCleanup.exe and follow the steps listed in the original content.
Navigation Missing Arrows - WORKAROUND
Some users may find the navigation arrows between emails missing or moved.
Status: WORKAROUND. Check the toolbar ribbon for the up and down arrows. Use the Reading Pane, or avoid double-clicking emails.
Display Message Cannot Be ed Error - WORKAROUND
Some users are seeing the error message 'Your message can't be displayed right now'.
Status: WORKAROUND. Clear your browser's cache & cookies.
Calendar Issues with Subscribing to .ics/ical s - FIXED
Users were experiencing issues with subscribing to .ics/ical calendars.
Status: FIXED. The issue is resolved. Outlook continues to support .ics/ical calendars.