What is a Chatbot?
A chatbot is a computer program designed to simulate human conversation, whether written or spoken. They're increasingly common in customer service, providing instant support and information.
Modern chatbots often integrate with artificial intelligence (AI) and natural language processing (NLP) to understand and respond to user inquiries even if they aren't perfectly grammatically correct. This allows for a more natural and efficient interaction.
Types of Chatbots
Chatbot capabilities vary, leading to different types. The two main categories are declarative and predictive chatbots.
Declarative chatbots are the most basic and are designed for specific tasks such as answering FAQs. Predictive chatbots are more sophisticated, utilizing AI and machine learning to provide personalized and interactive experiences. These chatbots can often anticipate user needs and offer recommendations.
Comparison Chatbots vs. AI Chatbots vs. Virtual Agents vs. Virtual Assistants
It's important to understand the distinctions between different types of conversational AI:
• Chatbots: The most inclusive, any software that simulates human conversation.
• AI Chatbots: Chatbots that use AI technology, from machine learning to NLP.
• Virtual Agents: AI chatbots that add robotic process automation to act upon user desires without prompting.
• Virtual Assistants: Similar to virtual agents, often found in specific applications like smart home devices.
How Do Chatbots Work?
Chatbots process collected data and often utilize AI, machine learning (ML), NLP, and developer-defined rules.
This enables them to provide accurate and efficient responses. NLP is key, allowing chatbots to understand and respond to natural language.
Applications Popular Chatbot for Business
Modern chatbots offer many benefits to businesses.
Consider these platforms: ChatGPT, Microsoft Copilot, Google Gemini, Jarvis, Salesforce Agentforce, and Hubspot Chatbot Builder. These tools are helping boost workplace productivity and efficiency.
“Chatbots are revolutionizing customer service, providing instant support and streamlining interactions.
Coursera Staff
Explore Further
Dive deeper into the world of chatbots with these resources:
IBM's Building AI Powered Chatbots Course
Learn to create useful chatbots without writing code.
Microsoft Copilot: Your Everyday AI Companion Specialization
Learn to boost your productivity.
Declarative vs. Predictive Chatbots
Understand the differences.
Who Builds Chatbots?
Chatbots are often built by a team of experts. It usually involves chatbot developers, AI engineers, and NLP specialists.
Roles include: Chatbot Developers, AI Engineers, and NLP Engineers.
Use Cases What are Chatbots Used For?
Chatbots are versatile and can be used in various ways.
Examples include engaging with mobile apps, providing 24/7 customer service, and offering personalized recommendations. Chatbots are constantly evolving and will continue to grow.
Build How to Your Own Chatbot
There are many resources for building your own chatbot. IBM provides a great course, allowing you to create one without code using Watson Assistant.
The Microsoft Copilot: Your Everyday AI Companion Specialization is another great tool.