Understanding Sync Desktop App Uninstallation: Your Complete Guide
This comprehensive guide provides a clear, step-by-step walkthrough to uninstall the Sync desktop app, ensuring its complete removal from your Windows or macOS computer. Whether you're looking for a standard uninstall, a full removal, or need to address stubborn uninstall issues, we've got you covered.
We'll cover various uninstallation methods, including standard, full, and manual procedures, to ensure a clean and complete removal of the Sync app. This guide addresses potential error messages, like "Uninstall failed: Failed to terminate all Sync processes," and provides troubleshooting steps. Follow these instructions to remove Sync and reclaim your computer's resources.
Uninstall Standard Method
A standard uninstall removes the Sync application but retains some configuration files. This allows for easy reinstallation of your Sync account at a later date, if needed. Here’s how to do it:
Windows:
1. Click the Sync icon in the Windows system tray (usually in the bottom-right corner).
2. Click the ⚙︎ (settings cog).
3. Select 'Preferences' from the menu.
4. Select the 'Account' tab.
5. Click the 'Uninstall' button and follow the prompts.
macOS:
1. Click the Sync icon in the Mac menu bar (top-right corner).
2. Click the ⚙︎ (settings cog).
3. Select 'Preferences' from the menu.
4. Select the 'Account' tab.
5. Click the 'Uninstall' button and follow the prompts.
Complete Full Uninstall Method
Use the full uninstaller to remove all traces of Sync from your computer. Note that the uninstaller *does not* delete the existing Sync folder on your computer to prevent accidental data loss; you'll need to manually delete the folder after the uninstall is complete.
Windows:
1. Download the full uninstaller for Windows: [link to uninstaller.exe]
2. Run the uninstaller and follow the prompts.
macOS:
1. Download the full uninstaller for Mac: [link to uninstaller.dmg]
2. Open the disk image.
3. Follow the prompts to uninstall the application.
“Ensure a clean uninstall by following the manual steps to remove all traces of the Sync app.
Sync Support
Interactive Guides and Resources
Enhance your uninstallation experience with these resources:
Video Tutorial
Watch a step-by-step video guide for uninstalling Sync on Windows and macOS.
FAQ Section
Find answers to frequently asked questions about uninstalling and reinstalling the Sync app.
Contact Support
Reach out to the Sync support team for personalized assistance with any uninstall issues.
Manual Uninstall Method (For Troubleshooting)
If the standard or full uninstall methods are unsuccessful, or if you receive an error message like "Uninstall failed: Failed to terminate all Sync processes," a manual uninstall will be necessary.
Windows:
1. Confirm Sync is not in use: Click the Sync icon in the system tray, then click the ⚙︎ (settings cog), and select 'Quit Sync'.
2. Uninstall using the full uninstaller: [link to uninstaller.exe]
3. Manually remove the app: Navigate to Settings > Apps > Installed apps. Search for the Sync desktop application, select the (⋯) ellipsis, and choose 'Uninstall'.
4. Delete residual folders: Delete the Sync.Logs and Sync.Config folders. To find these, click 'Start' and type %appdata% in the search box. Press Backspace to go up a folder level, then double-click the 'Local' folder. Find and delete the specified folders.
5. Reboot: Restart your computer.
6. Verification: Confirm Sync is uninstalled by checking Settings > Apps > Installed apps.
macOS:
1. Confirm Sync is not in use: Click the Sync icon in the menu bar, click the ⚙︎ (settings cog), and select 'Quit Sync'. Open Activity Monitor (use Spotlight search if necessary), locate the sync-worker and sync-taskbar processes, and select 'Quit'.
2. Uninstall using the full uninstaller: [link to uninstaller.dmg]
3. Manually remove the app: Go to System Settings > General > Storage. Click the ⓘ info icon next to 'Applications'. Locate the Sync desktop app and click 'Delete'.
4. Delete residual files: Open Finder and click on 'Go' from the Menu bar, then select 'Go to Folder...'. Enter the following path: /Users/yourUSERNAME/Library/Group Containers/com.sync.desktop/ (Replace yourUSERNAME with your login name). In the Finder window, delete the com.sync.desktop folder.
Further Troubleshooting and Next Steps
If you still encounter issues, ensure all Sync processes are terminated before attempting to uninstall again. Check for any conflicting software that might be preventing the uninstall process.
For further assistance, consult the Sync support documentation or contact Sync customer support directly for personalized guidance. They can provide additional help for specific error messages or unique system configurations.
After uninstalling, regularly check for any remaining Sync files or folders to ensure complete removal and free up disk space.