Overview Understanding and Resolving Outlook.com Issues
This guide provides solutions for common problems affecting Outlook.com users, covering a range of issues from email delivery to storage errors. Stay up-to-date with the latest fixes and workarounds to ensure smooth email communication.
We regularly update this article to reflect the most recent issues reported and the steps to resolve them. If you are experiencing problems, please refer to this guide to find solutions and get back to using Outlook.com efficiently.
Storage Fixing Outlook.com Email Display Errors
Some users have encountered an email storage error, where their storage capacity displays as 0/0GB. While the displayed storage information may be incorrect, the primary issue of not being able to send or receive email is usually addressed by deleting large attachments.
STATUS: FIXED - A fix is being rolled out. The issue was caused by a bug in build 8962. Further mitigations are in progress to ensure a stable resolution.
Alias Addressing Microsoft Account Issues with Third-Party es
If your Microsoft Account uses a third-party email address (e.g., Gmail, Yahoo) as your username, you may be prompted to add a Microsoft alias (Outlook/Hotmail/Live/MSN) to access Outlook.com.
STATUS: BY DESIGN - This is a normal requirement for accessing Outlook.com and Outlook apps. No workarounds are available. The third-party email remains your primary alias, and the Microsoft alias is secondary.
Mobile Fix for Device Deletion Issues
Some users reported that deleting a mobile device in Settings > Account > Mobile devices was not working. The change would revert after refreshing the Settings pane.
STATUS: FIXED - The Outlook Team has resolved the problem.
Errors Resolving Email Sending and Receiving
Users may encounter errors like 'There was a problem sending emails. Try again later' or HTTP Error 404. These issues prevent users from sending and receiving emails.
STATUS: FIXED - A software rollout caused a component overload. Availability has been restored, and engineers are identifying and addressing remaining issues.
NDR Fix for Non-Delivery Reports and Junk Email Filters
Users may receive Non-Delivery Reports (NDRs) with errors related to junk email filters, such as 'Your message seems to have triggered our junk email filters'.
STATUS: FIXED - This was due to an incorrect campaign data file. The correct file has been restored, and a new rule was released.
Quota Resolving Blank Settings Page When Managing Storage
When users clicked the Manage Microsoft Storage quota link in Outlook.com, they were directed to a blank Settings page.
STATUS: FIXED - The issue has been resolved.
Groups Fixing Issues with Outlook.com Group Access
Users were unable to access groups, group calendars, and group folders in Outlook.com, experiencing errors such as 'You can't access this right now' or 'Response=Undefined'.
STATUS: FIXED - A fix is being rolled out to WW servers to address a regression in the OWA builds.
“Stay up-to-date with the latest Outlook.com fixes and workarounds to ensure smooth email communication.
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Gmail Sending Issues to from Outlook.com Country Domains
Some Outlook.com country domains were unable to send emails to Gmail accounts, receiving an error message related to spam detection.
STATUS: FIXED - This issue has been resolved. If a workaround (using an Outlook.com alias) was used before, users can now switch back to using their country's domain.
Attachments Workaround for Sending Emails with
Some users might not be able to send emails with attachments. This is commonly due to security restrictions with the attachment.
STATUS: WORKAROUND - Use a OneDrive link instead of attaching files directly.
Safari Browser Issues
Some Safari users might face issues adding email addresses in the 'To' field.
WORKAROUND - Update your Safari browser to version 16 or newer.
Contacts Duplicate
Some users might face duplicate contacts, which is caused by Teams mobile app syncing.
STATUS: FIXED/WORKAROUND - Microsoft has released a fix to remove duplicate contacts.
Navigation Missing Email Arrows
Some users found arrows missing or have moved to navigate between emails.
WORKAROUND - Use the toolbar ribbon arrows or the Reading Pane.
Message Error 'Your message can't be displayed right now'
Some users saw the error message 'Your message can't be displayed right now'.
WORKAROUND - Clear your browser's cache & cookies.
Calendar Issues with subscribing to .ics/ical s
Users may have issues with subscribing to .ics/ical calendars.
STATUS: FIXED - The Outlook.com team has confirmed that this issue has been fixed.