Immediate Action How to Report Suspicious Activity & Fraud
If you suspect fraud or encounter suspicious activity, it's crucial to report it promptly. Bank of America provides multiple channels for you to report potential fraud and protect your accounts. Your vigilance helps us maintain a secure banking environment for everyone.
For immediate assistance, call us using the appropriate number below based on the type of account or issue. Please have relevant information ready to facilitate the reporting process.
Contact Information for Reporting
Deposit Accounts (Debit Cards, Checks, and Zelle®): 1.800.432.1000 (for lost/stolen cards, checkbooks, or suspicious transactions).
Consumer Credit Card: 1.800.421.2110.
Wire Transfers: 1.877.337.8357 (within the U.S.) or 1.302.781.6374 (outside the U.S.) - Report errors within 180 days.
Home Loans: 1.800.669.6607
HELOC: 1.800.934.5626
Auto: 1.800.215.6195
You can also dispute debit or credit card charges via Online Banking. Instructions are available within the banking platform.
Additional Steps Other Ways to Report & Helpful Resources
Forward any suspicious email or text message claiming to be from Bank of America to abuse@bankofamerica.com.
If you responded to a suspicious call, text, or email, call the number on the back of your card or bank statement immediately.
Forward suspicious text messages to 7726 (“SPAM”) to report them to your cell phone provider. Follow their instructions to block future communications.
Important: Learn more about recognizing fraud and protect yourself by reviewing our FAQs about fraud prevention.
Identity Theft What to Do if You Become a Victim of
If you believe your identity has been stolen, take the following steps immediately:
1. Contact Financial Institutions and Creditors: Inform the fraud department of each institution about the theft.
2. Close or Freeze Accounts: Request the closure or freezing of any compromised or fraudulently opened accounts.
3. Change Credentials: Secure your online login credentials, passwords, and PINs immediately.
4. Credit Report Review and Fraud Alert: Check your credit reports from annualcreditreport.com and consider placing a fraud alert with Experian (888-397-3742), TransUnion (800-680-7289), or Equifax (888-766-0008).
5. Contact Relevant Authorities: Report the incident to ChexSystems (888-478-6536) if deposit accounts are impacted, the Federal Trade Commission (877-438-4338), and your local law enforcement. Obtain a copy of the report for creditors.
“Protect your personal and financial information. Bank of America will never ask for your account number, PIN, Social Security number, or Taxpayer Identification Number via unsolicited phone calls, texts, or emails.
Bank of America
Fraud Prevention Resources
Explore these features to stay protected
Recognize Phishing
Learn to identify phishing emails and avoid scams. Includes identifying suspicious links, grammar errors, and urgent language.
Security Tips
Discover how to enhance your account security and minimize your risk of fraud.
Report Suspicious Activity
Find immediate contact numbers and reporting methods. Includes phone numbers for various account types and online reporting options.
Replacements Replacing Stolen Identification
If your driver's license has been stolen, contact your local Department of Motor Vehicles.
To report a stolen Social Security card, contact the Office of the Inspector General (800-772-1213).
To report a stolen passport, contact the Department of State (877-487-2778).
Fraud Awareness Know Fraud When You See It
Recognize the red flags that signal scams.
Understand phishing techniques and how they work.
Know what to do when there’s a data breach.
See how to better identify fraud.
Increase your security and learn how to help protect yourself and your accounts.