Edge Autofill
Troubleshooting Guide: Fix Autofill Issues in Microsoft Edge

Restore your seamless browsing experience with our expert solutions for Edge autofill problems.

🛠️Step-by-step solutions for common Edge autofill failures.
💡Understand why your autofill data disappears and how to prevent it.

Why Autofill Matters Understanding the Significance of Autofill in Microsoft Edge

Microsoft Edge’s autofill feature is a time-saving tool that automatically populates web forms with saved information like names, addresses, payment details, and passwords. This streamlined process enhances your browsing efficiency and reduces the need for repetitive typing. When it malfunctions, it can disrupt your online experience.

Autofill data includes personal information (name, address, phone), payment details (credit card info), and login credentials (usernames and passwords). Edge securely stores this data for easy access during form-filling or logins. Several factors can disrupt the functionality.

Symptoms of Failure Common Symptoms of Microsoft Edge Autofill Failures

If Microsoft Edge’s autofill isn't working, you might encounter the following issues:

  • Personal Information disappearing after browser restarts.
  • Saved passwords not auto-populating on login forms.
  • No prompts to save new passwords or card details.
  • Previously working autofill entries vanishing without explanation.

These signs indicate that your form data is being purged, or there's a configuration issue preventing data from saving.

Verify and Enable Verifying Autofill is Enabled in Microsoft Edge

Before troubleshooting, verify that Edge is set up to store and use autofill data:

1. Open Edge Settings: Click the three-dot menu (top-right) and select Settings.

2. Navigate to Profiles: Click on Profiles.

3. Select Passwords: Ensure 'Offer to save passwords' is ON.

4. Payment Info: Make sure 'Save and fill payment info' is enabled.

5. Personal Info: Enable 'Save and fill personal info' to store addresses/phone numbers.

If these options are off, enable them, then re-enter your data. If on, proceed to the next troubleshooting steps.

Clear Data Fix Fix 1: Addressing 'Clear Browsing Data on Close' Settings

A primary cause of autofill data loss is Edge's 'Clear browsing data on close' feature, which can automatically delete browsing history, cookies, and form data. To resolve this:

1. Open Settings: Go to the three-dot menu > Settings.

2. Privacy, Search, and Services: Select it from the left sidebar.

3. Clear Browsing Data on Close: Find it and click 'Choose what to clear every time you close the browser'.

4. Disable Autofill Data Clearing: If 'Autofill form data (includes forms and cards)' is ON, toggle it OFF.

5. Relaunch Edge: Close and reopen the browser to check if autofill data is retained. This often solves the problem.

Antivirus Conflicts Fix 2: Resolving Conflicts with Third-Party Antivirus or Security Software

Security tools can remove passwords/credit card info, considering it a potential risk. To address this:

1. Open Security Software: Launch your antivirus application.

2. Disable Browser Protection: Look for settings related to browser security or password vaulting and temporarily disable these features.

3. Check Autofill Behavior: Close and reopen Edge; observe if the autofill data persists.

Consider adjusting your antivirus settings to allow Edge's data storage or replace the antivirus with one compatible with your workflow. Always re-enable your antivirus to maintain security.

Edge’s autofill feature offers a smoother, more efficient online experience, reducing typing and saving time.

Microsoft Edge User

Enhance Your Experience

Explore these tools for an even better Edge experience:

🛡️

Edge Password Monitor

Get alerted if your passwords are leaked in a data breach.

📚

Edge Collections

Organize your research, save web pages, and easily share them.

👤

Multiple Profiles

Create different profiles for home, work, or personal use.

Corrupted Profile Fix 3: Addressing Corrupted Edge Settings or Browser Profile

Profile corruption, from system shutdowns or update issues, can cause autofill problems. To fix this:

1. Go to Settings: Click the three-dot menu > Settings.

2. Reset Settings: Scroll to 'Reset settings' in the left panel.

3. Restore Defaults: Choose 'Restore settings to their default values' and confirm.

4. Reconfigure Autofill: Re-enable autofill options for passwords, payment info, and personal data, then re-enter your details. Note: resetting will remove custom settings and extensions.

Sync Problems Fix 4: Managing Profile Sync Issues Across Multiple Devices

Syncing issues on multiple devices using the same Microsoft account can lead to autofill data overwrites. To resolve sync problems:

1. Check Sync Settings: Under Settings > Profiles > Sync, ensure 'Autofill' or 'Form Fill' is included in the sync list.

2. Sync One Device at a Time: Temporarily disable sync on all but one device. Enter your data, confirm it stays, then gradually enable sync on other devices, monitoring for discrepancies.

3. Consider Different Profiles: If you have multiple Edge profiles, ensure autofill info is added to the correct one. Data in one profile may not appear in another.

The Main Culprit The Confirmed Resolution: Clearing Autofill Data on Close

The most common cause of disappearing autofill data is the 'Clear browsing data on close' setting, which many users enable for privacy without realizing it also clears autofill form data. Disabling this setting usually fixes the problem.

Preventative Measures How to Prevent Future Autofill Issues

Prevent future issues by following these best practices:

1. Regularly Review Privacy Settings: Check Edge's privacy settings every few months to ensure you haven't inadvertently changed options that affect data management.

2. Use Microsoft's Built-In Security: Windows Defender works seamlessly with Microsoft Edge; configure third-party antivirus to work harmoniously with Edge and permit storage of form data/passwords.

3. Keep Edge Updated: Ensure Microsoft Edge is regularly updated to the latest version.