What is a Free AI Chatbot?
A free AI chatbot is a software application designed to simulate conversations with humans using artificial intelligence, without any cost. These chatbots utilize Natural Language Processing (NLP) and machine learning to understand and respond to user queries, making them invaluable for customer service, lead generation, and sales automation.
Unlike basic chatbots, AI-powered versions can understand context, learn from interactions, and offer personalized responses, providing a more human-like experience. They can handle FAQs, guide customers through processes, and even escalate complex issues to human agents when needed, ensuring 24/7 availability and improved customer satisfaction.
Top 3 Picks Free AI Chatbots: My
Choosing the right free AI chatbot can significantly enhance your customer service and lead generation efforts. Here are my top three picks, each offering unique strengths and benefits:
1. ProProfs Chat: Ideal for 24/7 customer support, offering a forever-free plan with all the premium features. It provides real-time chat monitoring, automated chat routing, and customizable chat widgets. It is particularly suited for small businesses and startups.
2. Tidio: Best for live chat with ticketing functionality. Tidio offers a free plan with limited conversations, integrating live chat, AI-powered chatbots, and ticketing systems. The Lyro AI bot helps with instant answers, freeing up agents.
3. Smartsupp: Great for automated customer engagement. The free plan includes 100 chatbot conversations per month, perfect for small businesses. Features like live chat, co-browsing, and proactive chat invites make it a powerful tool.
Top 10 Free AI Chatbots in 2025
Here's a quick summary of the best free AI chatbots available in 2025. Selecting the right chatbot ensures reliable automation, a seamless user experience, and essential features without hidden limitations:
(Table - to be populated with the original list, with improved formatting, features, and pros/cons for each)
ProProfs Chat 1. ProProfs Live Chat – Best for 24/7 Delightful Customer Support With AI Chatbots
ProProfs Chat offers a free AI chatbot, perfect for first-time users like startups and SMBs. It integrates with your website, freeing your teams to focus on other tasks while handling customer inquiries around the clock.
Pros: Real-time chat monitoring, automated chat routing, customizable chat widgets, canned responses, and integration with CRM and email.
Cons: Free plan available for a single operator, lacks an on-premise version. G2 Rating: 4.5/5, Pricing: Forever-free plan with all the premium features. Paid plans start at $19.99/operator/month.
“Free AI chatbots are no longer a luxury; they are a necessity for businesses looking to scale customer service and drive growth in today's competitive market.
ProProfs Editorial Team
Explore and Engage
Interactive Features and Additional Resources
Live Chatbot Demo
Interact with a live chatbot demo to see how AI can answer customer questions.
Additional Resources
Links to detailed guides, case studies, and comparison articles to help you make the best choice.
Tidio 2. – Best for Live Chat With Ticketing Functionality
Tidio’s Lyro AI chatbot revolutionizes customer service by handling constant questions. It gathers customer information during chats and routes questions to human agents when necessary.
Pros: Live chat with a ticketing system, real-time visitor tracking, and customizable chatbots.
Cons: Mobile app issues, customer service concerns. G2 Rating: 4.7/5, Pricing: Offers a 2-month free plan. Paid plans start at $24.17/month.
Smartsupp 3. – Best for Automated Customer Engagement & Service
Smartsupp offers a multi-channel approach to customer engagement, including chatbots, live chat with co-browsing, and targeted chat invitations.
Pros: AI chatbots that answer basic questions, qualify leads, and collect customer information; live chat with co-browsing; targeted chat invites.
Cons: AI chatbots are only available in the Pro plan; may not be the best software for middle to larger teams. G2 Rating: 4.7/5, Pricing: Offers a free plan. Paid plans start at $14/month.
Zoho SalesIQ 4. – Best for Zoho Suite Users
Zobot, from Zoho SalesIQ, seamlessly integrates with your Zoho Suite. It provides 24/7 customer assistance, qualifies leads, and routes information to your Zoho CRM.
Pros: Drag-and-drop interface, real-time customer sentiment analysis, and proactive visitor engagement.
Cons: N/A. G2 Rating: N/A, Pricing: Offers a free plan. Paid plans start at $10/user/month.